Digital Banking Upgrade Resource Center

Our team researched, read heaps of information, tested relentlessly, and traveled across the country to find the best bank operating system for our customers. We’re celebrating as we prepare to reveal the new program on Monday, May 11th.

Thank you for your patience as we integrate the new operating system. We promise to continue to offer you the same friendly customer service with new features to help you manage your money. We hope you are as excited as we are, because we did it all for you!

President and CEO

VP of Operations / BSA Officer

Sr. VP, Chief Operating Officer
and Chief Technology Officer

Dear Valued Customer,

At RNB State Bank/Front Range State Bank, we are committed to providing our customers with the best possible banking experience every day. In line with this commitment, we are pleased to announce that we will be implementing a system upgrade to our technology platform starting on Friday, May 8th, 2026.

We are modernizing our operating system so we may continue to provide you with safe, secure products and services while utilizing improved technology. This positions us competitively while preserving the personal service you trust. While most of the changes will happen behind the scenes, there will be times when it will affect some of the services you may use such as Bill Pay, Online, and Mobile Banking availability.

Items That WILL NOT Change:
• Same, friendly, local staff!
• Account Numbers, Checks, Debit Mastercard and ATM Cards

What To Expect:
• We are upgrading your Digital Banking Experience!
• Our Online and Mobile Banking platform is getting a new look and feel
• A new Mobile App, MY VAULT – will be available for download on Monday, May 11th

We have made detailed preparations and are looking forward to the new changes so we may serve you better. We encourage you to contact us at (800) 788-9479, or visit your preferred branch for any questions you may have. We appreciate your loyalty and patience as we complete this important upgrade.

Sincerely,
Mark Sheeley
President and CEO

The bank will be converting to a new banking system starting Friday, May 8th, 2026. This is the bank’s modernization project and investment in technology upgrades, which will benefit our customers and staff alike. The new system enhancements will be implemented over the weekend, and you will start seeing new changes on Monday, May 11th, 2026.

1. IS MY PERSONAL DATA SAFE DURING THE SYSTEM UPGRADE?
Yes, keeping your information secure and private is our top priority. The upcoming conversion will not compromise the safety of your information, and your personal data will remain safe and secure.

2. WHAT WILL NOT CHANGE AFTER THE SYSTEM CONVERSION?

• Same, friendly, local staff!
• Account Numbers and Routing Numbers
• Your Checks, Debit Mastercard, ATM cards, PIN
• Direct Deposits and Automatic Payments

3. WHAT WILL CHANGE AFTER THE SYSTEM UPGRADE?

• There will be changes to Online Banking and Mobile App – some features will look and feel differently post upgrade.
• Online Banking – Starting Monday, May 11th, 2026, you will need to sign into our new Online Banking portal by visiting our website.
• Mobile App – a new mobile app – MY VAULT will have an enhanced look and features. As of Monday, May 11th, please delete the former app and download MY VAULT from the Apple App Store or Google Play Store.

4. WILL I NOTICE ANY CHANGES WITH STATEMENTS?
Due to system conversion, you will receive an additional statement dated May 8th, 2026. After conversion is complete, you will notice a slight difference, but all information and content will remain the same otherwise.

5. WILL I BE ABLE TO VIEW MY PREVIOUS STATEMENTS IN ONLINE BANKING AFTER CONVERSION?
Electronic statements may not be available right away; therefore, we recommend downloading the statements you may need prior to the conversion weekend.

6. WHAT WILL HAPPEN TO MY DIRECT DEPOSIT OR ACH DEBITS?
Your direct deposits and ACH debits will continue as scheduled.

7. WILL MY AUTOMATIC PAYMENTS CONTINUE TO WORK?
Yes, all automatic payments will continue to work after the system upgrade.

8. CAN I USE MY DEBIT CARD AND ATM CARD WHILE THE SYSTEM UPGRADE IS TAKING PLACE?
Yes. However, starting Friday, May 8th, 2026, until Monday, May 11th, 2026, all debit and ATM cards will be operating in what we call “stand-in mode”, which means there will be some limitations on your card, so please plan accordingly.

9. WILL MY PIN CHANGE?
No, your PIN will remain the same.

10. WILL THE BANK’S ATM MACHINES BE AVAILABLE ON THE WEEKEND OF CONVERSION?
Yes, the ATM machines will be available during the conversion weekend; however, some ATM functions may not be available, so please plan accordingly.

11. WILL I BE ABLE TO ACCESS ONLINE BANKING AND MOBILE APP DURING THE CONVERSION WEEKEND?
Your current Online Banking and Mobile App will be available for view-only access from approximately 3pm on Friday, May 8th until the new platform goes live on Monday morning, May 11th, 2026.

12. WILL I BE ABLE TO ACCESS BILL PAY?
Starting Friday, May 1st, 2026, your Bill Pay access will be shut down to make sure that all payments are delivered by May 8th, 2026. Please note that you will not have access to Bill Pay from May 1st until May 11th, 2026.

13. DO I NEED TO RE-ENTER MY BILL PAY PAYEE INFORMATION?
Bill payment history and payee information will be transferred to the new online platform, but we recommend documenting your current bill payees, amounts, and due dates before Friday, May 1st, 2026 – just as a backup.

14. WILL CHECK IMAGES BE AVAILABLE IN THE NEW ONLINE PLATFORM?
You will be able to access check images for the past 12 months, while older check images may not be available on the new online banking portal.

15. WILL MY ONLINE BANKING USERNAME CHANGE?
No, your Online Banking Username won’t change.

16. WILL MY ONLINE BANKING PASSWORD CHANGE?
Yes – Starting Monday, May 11th – you will need to sign into a new Online Banking portal. Please ensure you have your current Username and last 4 digits of your Social Security Number available.

17. WILL I SEE MY ONLINE BANKING ACCOUNT PSEUDO NAMES OR NICKNAMES?
Yes, your account nicknames will be transferred to the new online platform.

18. WILL I STILL RECEIVE ALERTS I HAVE SET UP IN ONLINE BANKING?
No, alerts won’t be transferred; therefore, you will need to set new alerts on the new online banking platform.

19. WILL I BE ABLE TO USE REMOTE DEPOSIT AFTER CONVERSION WEEK?
Your remote deposit will be available on Monday, May 11th, 2026.

20. WILL I BE ABLE TO ACCESS BUSINESS ONLINE BANKING DURING THE CONVERSION WEEKEND?
Starting, Friday, May 8th, 2026, at 3pm, Business Online Banking access will shut down until Monday morning, May 11th, 2026.

21. HOW DO I LOG IN TO THE NEW ONLINE BANKING PLATFORM IF I AM A BUSINESS USER?
After conversion is complete, please ensure you have your current Username and the last 4 digits of your EIN when logging into Online Banking or the Mobile App. In some cases, the last 4 digits of your Social Security Number will apply. Please contact us for your login credentials.

22. WILL I BE ABLE TO ACCESS BUSINESS BILL PAY?
Starting Friday, May 1st, 2026, your Bill Pay access will be shut down to make sure that all payments are delivered by May 8th, 2026. Please note that you will not have access to Bill Pay from May 1st until May 11th, 2026.

23. DO I NEED TO RE-ENTER MY BUSINESS BILL PAY PAYEE INFORMATION?
Business Bill Pay payee information will not be transferred to the new online platform; therefore, we recommend documenting your current bill payees, amounts, and due dates before Friday, May 1st, 2026.

24. WILL BRANCHES’ HOURS BE AFFECTED DURING THE CONVERSION PERIOD?
No, we will be open during our normal hours of operations to assist you.

25. WHAT SHOULD I DO IF I HAVE QUESTIONS?
Please call us at (800) 788-9479, call your trusted branch directly, or come to see us in person for help or to answer any questions you may have.